ARRIVAL

Please aim to arrive 5 minutes before your scheduled appointment time with clean/makeup free eyes and lashes. Extra time spent cleaning your lashes will mean less time lashing. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you will still be charged the full cost of the service.

 

No-shows and Cancellations 

No-shows and untimely cancellations leave gaps in our schedule that cannot be filled from the cancellation list, which in turn results in a loss of revenue. If an appointment is cancelled or rescheduled within 24 hours of your appointment, you will be charged a 50% of your service as a cancellation fee. If you reschedule or no show your appointment within 4 hours of your scheduled appointment time, you will be charged a 100% of your service as a cancellation fee. This is to protect your time that is set aside especially for you, as well as to protect our time which books up quickly. In turn we promise to keep appointments on time, give you our full and undivided attention and of course, the best lash work New York has to offer! If you have any questions, please do not hesitate to ask.

 

After scheduling your service(s), you may reschedule any time up to 24 hours before your scheduled appointment without penalty.

 

Refund Policy

You are paying for my time, product, and other expenses used to provide you with a service. No refunds will be given for any reason on service(s) and or products. If you are unhappy with a service, you may contact me within 72 hours of your appointment to discuss your concerns. If a fix can be done to address your concerns, it will be done so with a complimentary 60 minute express touch up if it is at the fault of application or product. Any concerns addressed after 72 hours of your last appointment, or if you failed to follow the proper aftercare instructions, will be charged at full price for the services.

 

SICKNESS OR FAMILY EMERGENCY

If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. For your safety and that of staff and other clients, please do not come to your appointments sick. If it is assumed you are currently sick, your appointment may be cut short or cancelled and rescheduled for when you are healthy again. A one-time allowance of last minute cancellation or rescheduling will be permitted for sickness or family emergency. After that, the cancellation and no show policy is in effect.

 

OTHER ARTISTS' WORK

If you currently have eyelash extensions on from another lash artist, there may be a possibility that your current extensions will need to be removed and put back on properly. Due to the unregulated nature of eyelash extension trainings, certifications and state board regulations, there are a lot of lash artists that have been improperly trained and at Wink at Me NYC, our priority is your natural lash health and eye safety. Thus, if you are coming in for a touch up from another lash artist, then you agree that your current extensions may need to be removed and a new full set will be applied at the appropriate full set price. This will be discussed and fully explained to you prior to any service being performed.

 

DISSATISFACTION WITH SERVICE

If you are unhappy with the service(s) you receive, then you must contact me within 72 hours following the service(s) you received to discuss the available options. You may contact me via email winkatmenyc@gmail.com

 

If you post a false or injurious statement about me and the service(s) you received publicly prior to contacting me to discuss the available options, then you risk invalidating any and all available refund options. This includes text messages, reviews on internet sites, social media platforms, and any and all other reasonably available public viewing locations. 

 

I want you to be one-hundred percent pleased with the service(s) you receive from my company and will work with you to make you satisfied.

 

AFTER HOURS APPOINTMENTS

Certain circumstances and seasons may leave you in a panic to squeeze in a last minute lash appointment that is outside of our normal business hours. After hours appointments may be available on a case by case basis for an additional $30 fee. Please contact us directly to schedule your after hours appointment.